Let's have a gander!
To track your parcel, use your tracking number (from your dispatch email) or the email address you used at checkout.
Please note: It can take up to 24 hours for tracking to become active after dispatch.
A Quick Heads-Up
Tracking not working yet?
It can take up to 24 hours to activate after you receive your dispatch email.
It says 'Delivered', but I don't have it.
Please check with your neighbours or in your designated safe place. Sometimes couriers leave a card with more information.
Need to change the delivery address?
⚠️ Once an order is dispatched, the delivery address is locked in and cannot be altered by you or our team.
- Before dispatch: If you've spotted an error before receiving your dispatch email, please contact us immediately at info@sentistoys.store with your order number and the correct address.
Please ensure your details are correct at checkout.
Parcel a bit late?
Delivery estimates are a guide. Please allow 2 working days past your estimated date before getting in touch.
Something Not Right With Your Items?
For any returns or issues with the products you've received, please visit our Help Centre for the quickest solution.
